Frequently Asked Questions

Find answers to questions about Necential.

General Questions

Where's my stuff?
Our delivery service is fast and reliable. It offers you the ability to track your order by using the tracking number provided after your purchase. If you need to speak to someone about your order you can contact us for more information and assistance.
How do I buy products on Necential?
1. Find the product you would like to buy

On the SHOP page you can search for the product you want to buy. Either use the search box or choose the category of your product. When you find a product that interests you, click the product to see more details, price and photos.

2. Add to cart

When you are ready to buy the products add them to your basket by clicking on the Add to Basket button. Your shopping basket contains all the products that you have selected to buy. After adding products to your basket you can continue shopping by browsing for other products. You can check your basket at any time by clicking on the shopping trolley in the top menu of the Necential website. Add a coupon code or voucher in the coupon field and click Apply voucher.

3. Checkout

3.1. While in your Shopping Basket click Proceed to Checkout after you’ve reviewed the items.

3.2. Complete the billing information and choose your delivery address.

3.3 Click Proceed to PayGenius to complete your order.

3.4. Choose your payment method.

3.5. Review your order details and complete the secure payment.

Is it safe to shop with you?
We take the security of your payment and personal information seriously. At Necential we are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology by PayGenius. All PayGenius payment services are encrypted via an SSL certificate provided by Thawte. PayGenius is also a PCI compliant gateway complying with the most stringent standards in the industry required by all major banks.

To protect you, PayGenius is forcing 3D-secure transactions for each transaction, whether by credit card or instant EFT. With 3D-secure, you must validate the transaction using the OTP sent by the bank to your cell phone number.

What is your return policy?
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account, subject to the terms found here: https://necential.co/return-policy/
How long does it take to deliver my products?
Depending on your delivery address, it will take between 2 and 5 days to be delivered to your door. In some instances it might take a little bit longer due to unforeseen circumstances, and it’s easy to track your order by using our courier service tracking system.
Can I order products in bulk through Necential?
Yes, all our products can be ordered in bulk! And you’ll save quite a bit if you order over certain quantities. If you require recurring orders on an ongoing basis we cater for that by providing a convenient online order service. Please note that all bulk orders are subject to availability.
Is it possible to suggest products I'm interested in?
If you don’t find what you’re looking for please send us a message and we will try to source it at the most reasonable price possible. We specialise in a variety of necessary and essential items and bring you the best products at affordable prices!
Is there an incentive when I refer customers to Necential?
Yes, we love it when our customers refer their friends and family to the Necential store! And what’s even better is that you can make commission from every sale referred to us by you. Just become a Necential affiliate and start earning from every referral!
Does your prices include VAT?
All prices include 15% VAT.

Affiliate Questions

What are the benefits?
Generate passive income.
Build an annuity.
Earn without needing to focus 100% on the business.
Assist others to follow suit and uplift your family, friends and community.
Be a contributor to the economy and help SA get back on track.
Live the life you dream of.
How do I join?
In the top menu of the website there’s a START YOUR OWN BUSINESS link. On the dropdown just click Join Now and complete the easy registration form. In the footer you’ll see a ‘Become An Affiliate’ link under Affiliates. Just click it and this will also take you to the registration form.
What is Growth Share?
At Necential, we believe our agents must be rewarded for helping us build the business. Growth Share is exactly that – we share a portion of the company’s wealth with affiliates who help us grow the company by recruiting productive agents.

Productive affiliates contribute by recruiting more affiliates and generating sales on their unique URL. Unlike other companies who keep all that money, Necential shares some of this back to the affiliates who helped the company grow.

This means that an affiliate can become part of the growth trajectory of the company, and can be rewarded with passive, potentially long-term income without investing any capital. You can be part of the Company’s success, and you are rewarded through the Growth Share Plan.

Income you can receive from Growth Share – your reward for helping the company grow – is an absolute passive opportunity. You share in the revenue of the company like an owner would, but without any personal risk or investing of capital.
– Necential is not a pyramid scheme as we sell real, everyday products, and everyone contributes to grow the business.
– No financial risk.
– No legal risk.

How often do I get paid?
You would get your pay out on a weekly basis.

Then:
1. Every Monday the system will generate a sales report of the previous week’s sales. Affiliate have to log into the affiliate portal to view their report.
2. Your Monday payment report will include:
– All sales on your Unique URL (website).
– All Growth Share generated from each of your seven (7) levels.
3. Commission and Growth Share payments will be made every Wednesday to registered affiliate.
Minimum wallet size for payments are R 20.00. In the event the affiliate has less in their wallet, the payment will roll over until the next Wednesday when the affiliate has more than R 20 in their wallet.

Do you have marketing material?
Yes, we have marketing creatives, presentations and promotional copy for both sales and recruitment purposes. The marketing material works well on social media, instant messaging, sales calls, presentations and one-to-one meetings. It’s crucial to always use your own unique URL when sending out marketing and sales messages. This will ensure that sales and new recruits fall under your profile.

Have a different question?

If you didn’t find the answer you were looking for, let us know here.

We look forward to be of assistance and will try answer as promptly as possible.